1. Introduction
This Privacy Policy explains how Interkey ("we", "us", "our") collects, uses, and protects personal data when you use the Connect platform ("Platform"). We are committed to protecting your privacy in accordance with the Saudi Personal Data Protection Law (PDPL).
2. Data We Collect
We may collect the following types of data:
- Account Information: Name, company, email, phone number, login credentials
- Usage Data: IP address, browser type, device information, access time, and activity logs
- Service Data: Message content, sender/receiver details, delivery status (as part of CPaaS services)
- Support Data: Any information shared when contacting support
We only collect data necessary to provide and improve our services.
3. How We Use Data
We process personal data for:
- Providing and operating the Platform
- Managing client accounts and communications
- Delivering messaging services (SMS, APIs, etc.)
- Monitoring performance, security, and fraud prevention
- Improving services and user experience
- Complying with legal and regulatory obligations
Processing is based on consent, contractual necessity, or legitimate interest in line with PDPL.
4. Data Sharing
We do not sell personal data. Data may be shared only when necessary, with:
- Telecom operators and delivery partners
- Cloud and technology service providers
- Legal or regulatory authorities when required
All third parties are required to maintain confidentiality and security.
5. Data Retention
We retain personal data only as long as necessary for:
- Service delivery and contractual obligations
- Legal and regulatory compliance
Data is securely deleted or anonymized once no longer required.
6. Data Security
We implement appropriate technical and organizational measures, including:
- Encryption and secure transmission (HTTPS)
- Access control and monitoring
- Regular security assessments
While we strive to protect your data, no system is completely secure.
7. Cookies & Tracking
We use cookies and similar technologies to:
- Enable platform functionality
- Analyze usage and improve performance
You may control cookies through your browser settings.
8. Your Rights
Under PDPL, you have the right to:
- Access your personal data
- Request corrections or deletion
- Withdraw consent
- Be informed about data processing
Requests can be submitted through our contact details below.
9. Data Transfers
Where required, data may be processed outside Saudi Arabia in compliance with PDPL and applicable safeguards.
10. Updates
We may update this Privacy Policy from time to time. Continued use of the Platform constitutes acceptance of the updated Policy.
11. Contact Us
For any privacy-related inquiries or requests:
Interkey
Email: [email protected]
Address: 6897, King Fahd Road, Al Olaya District, 3388, Riyadh, Saudi Arabia